
Problem statement
Our client’s enterprise-wide analytics team faced limitations with their existing BI tool, which supported only basic querying and offered little flexibility for business users to explore data independently. The tool struggled with varied natural language inputs, lacked the ability to retain context across queries, and failed to guide users when questions were incomplete or ambiguous. Additionally, it couldn’t adapt easily across different business domains and use cases. These limitations led to increased reliance on data teams, delayed insights, and reduced the overall effectiveness of self-serve analytics.
Impact
- 9 critical datasets onboarded across 3 business domains.
- Delivered ~85% query accuracy across complexity levels.
- Maintained <20 seconds response latency per query.
- Unlocked 120+ KPIs for cross-functional user access.
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