Problem Statement
The client faced recurring challenges in managing Stock Transfer Orders (STOs) across regional warehouses due to frequent last-minute retailer demands. Their manual, spreadsheet- and SAP-driven process required human intervention at every step, from approvals to stock analysis, leaving no standardized, data-driven method to manage safety stock or transfer timing. This reactive approach led to inefficiencies, stockouts, and incomplete orders.
Impact
- Reduced stockout incidents by ~30%.
- Reduced annual lost revenue from $18M to $7.8M.
- Improved OTIF (On-Time In-Full) from 98.5% to 99.2%.
- Brought down urgent transfer frequency from 6% of total orders to < 2%.
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