It is an undeniable fact that analytics and automation are essential to gain a competitive edge in any industry and the customer service industry is no exception. As more and more customers expect quicker and more personalized resolution of queries, and while support volumes are on an exponential rise [1], it is of no surprise… Continue reading Q&A with Sourav Banerjee: How Customer Service Automation is Benefitting Businesses Across Industries
Category: Automotive
Q&A with Nabeel Ahmed: Marketing Analytics in the Automotive Industry
A childhood interest that’s turned into an enduring passion, there’s nothing Nabeel Ahmed would rather talk about than cars. With just a little under a decade of experience in helping Fortune 500 Companies across industries make better decisions using Data Science & Analytics, he has been instrumental in our Automotive Practice over the past year.… Continue reading Q&A with Nabeel Ahmed: Marketing Analytics in the Automotive Industry