Agentic Collections Orchestration Using Google AI Suite

Solution Agentic AI Collections Orchestration
Solution Agentic AI Collections Orchestration
Industry High-Tech
Region Global
Technology GCP
Context
MathCo partnered with a Fortune 500 information management firm to transform its enterprise collections operations. The client managed complex collections, billing, dispute resolution, and customer servicing across global markets, but growth had outpaced its operating model manual processes, disconnected systems, and inconsistent tooling were limiting both efficiency and revenue outcomes. MathCo was brought in to design and build an agentic AI operating model on Google AI Suite that could unify data, automate workflows, and support faster, smarter decisions at scale.
Problem Statement

A Fortune 500 information management firm whose digital transformation had stalled across customer-facing and frontline teams in 23+ markets faced four core challenges: Manual Workflow Drag, with heavy reliance on manual collections, billing, and dispute steps that slowed decisions and capped revenue realization; Siloed Systems & Insights, with 19 data sources and tools Oracle, Salesforce, Billtrust, Looker generating disconnected, inconsistent context; Fragmented Persona Experience, with 8+ personas across collections, billing, suspensions, and disputes working without unified guidance or copilots; and Low Automation Maturity, with 20+ business problems still relying on swivel-chair effort and limited governance for scaled AI adoption.

Impact

  • $30.6MM Combined Financial Impact: $11.5MM in revenue realization, $16.6MM in bad debt reduction, $2.5MM in productivity gains
  • ~70% Faster Operations: collections lifecycle streamlined through agentic automation
  • 2x User Adoption: driven by an embedded copilot and unified cockpit experience
  • $3.5M+ in Annual AI Savings: recurring savings through smarter, governed AR automation at scale

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